Station Support Assistant - London Kings Cross
Salary - £17,393 plus £3266 London Allowance
What do we have on offer?
We have a number of fantastic opportunities to join our team at the iconic London Kings Cross Station as a Station Support Assistant, delivering an outstanding experience for our customers in a front line role.
LNER has a lot going on at the moment, such as welcoming the game-changing Azuma train into the fleet this month, and we want game-changing people to lead the way in Customer Experience. It’s a busy and exciting time on the East Coast mainline!
What will I be doing?
As a Station Support Assistant you may be working on the Gateline at Kings Cross providing a warm welcome and fond farewell to customers passing safely into and out of the platform areas. Or you may be one of our ‘Performance’ Station Support Assistants, ensuring that passengers make it to their trains quickly and efficiently, and ensuring that our trains depart on time. You’ll also provide any assistance as required - whether it’s providing directions, helping customers with mobility issues or with luggage – all with a smile!
What do we need you to be?
We’re looking for friendly and focussed people, able to balance safety and customer service at all times. This is a rewarding role offering a fantastic first step into our business and potentially the start of a career path within LNER at an exciting time.
You will need to:
• Have a professional approach to your work
It’s important to note that this is not a Monday-Friday job. There will be early and late shifts including some weekends, working in rotation – so flexibility is essential!
If your application is successful, you will need to pass our industry-standard psychometric tests and a medical, as these are safety-critical roles within the station. So you will need to have excellent verbal and written communication skills, and a high degree of concentration.
Benefits:Final salary pension scheme. Free Travel on London North Eastern Railway services - for you and your dependents.75% discount on all other Train Operating Companies leisure services. 50% discount on tickets purchased for friends and family.Salary sacrifice child care vouchers. *T&C apply.